Privacy Policy
Privacy Policy
Effective date: 22.04.2026
Website: https://fivoweb.com
Controller / Operator:
5XZ International Limited
Flat A, 15/F Hillier Comm. Bldg.,
65-67 Bonham Strand East,
Sheung Wan, Hong Kong
Contact email: office@fivoweb.com
5XZ International Limited (“we”, “us”, “our”) operates this Website and acts as the data controller of personal data provided via the Website.
As an international service provider supporting global businesses, we may also process personal data on behalf of our clients (data processors) under separate agreements.
This Privacy Policy explains what data we process, why and how we process it, with whom we share it, how long we retain it, your rights, and how to contact us.
We align with globally recognised data protection standards, including:
- EU GDPR & ePrivacy Directive
- UK GDPR
- CCPA/CPRA (California)
- LGPD (Brazil)
- PDPA (Singapore)
- PIPEDA (Canada)
- Australia Privacy Act / APPs
We monitor legal developments and update this Policy as required.
1) Scope and Definitions
Personal data means any information relating to an identified or identifiable individual.
Processing means any operation performed on personal data (collection, storage, use, disclosure, deletion, etc.).
This Policy applies to:
- Website visitors
- Customers and business partners
- Individuals contacting us via forms, chat, or email
- Data collected via cookies and similar technologies
2) How we collect data
We collect data:
- Directly from you: forms, email, chat, account, checkout
- Automatically: server logs, cookies, analytics tools
- From third parties: payment providers, fraud prevention tools, delivery partners
3) Categories of data we process
- Identification & contact: name, email, phone, company, country
- Account data (if applicable): login details, preferences
- Transactional data: billing/shipping, order details, payment status (tokenised)
- User content: messages, attachments, chat transcripts
- Technical data: IP address, browser, device, logs, cookies
- Marketing data: consents, preferences, campaign interactions
4) Purposes and legal bases
We process data for:
- Customer support and enquiries
- Service delivery and account management
- Order processing and invoicing
- Security and fraud prevention
- Website analytics and optimisation
- Marketing (with consent where required)
- Legal compliance
Where applicable, we rely on:
- consent
- contract
- legal obligation
- legitimate interests
5) Services provided to other businesses
As an international company, we may process data on behalf of our business clients (e.g. hosting, marketing, IT services).
In such cases:
- the client acts as data controller
- we act as data processor
- processing is governed by separate agreements
6) Hosting and server logs
Our Website is hosted on secure infrastructure. Logs may include:
- IP address
- browser and device information
- request timestamps
- visited pages
- diagnostic data
Logs are retained for security and operational purposes.
7) Data sharing and international transfers
We share data only when necessary, with:
- cloud and hosting providers
- payment processors
- logistics providers
- IT and security vendors
- analytics and marketing tools (with consent where required)
As a Hong Kong-based company operating globally, data may be transferred internationally.
We apply safeguards such as:
- contractual agreements (e.g. SCCs where applicable)
- encryption and access controls
8) Data retention
We retain data only as long as necessary:
- Contracts & billing → legal retention periods
- Customer support → duration of relationship + audit period
- Marketing → until consent withdrawal or inactivity
- Logs → limited retention (e.g. up to 12 months)
9) Security
We implement industry-standard measures:
- SSL/TLS encryption
- access control and authentication
- system monitoring and updates
- vulnerability testing
No system is completely secure, but we apply appropriate safeguards.
10) Cookies & similar technologies
We use:
- cookies
- local storage
- tracking pixels
Purposes:
- website functionality
- security
- analytics (with consent where required)
- marketing (with consent where required)
Users can manage cookies via browser or cookie banner.
11) Your rights
Depending on your jurisdiction, you may have the right to:
- access your data
- correct data
- delete data
- restrict processing
- object to processing
- withdraw consent
- request data portability
To exercise rights:
office@fivoweb.com
(subject: “Data request”)
12) Children’s data
Our services are not intended for children. We do not knowingly collect such data.
13) Automated decision-making
We do not perform decisions with legal impact without human involvement.
14) California privacy rights
We do not sell personal data. Where applicable, users may opt-out of data sharing for advertising.
15) Do Not Track
We respect legally required browser signals (e.g. Global Privacy Control where applicable).
16) Contact and complaints
Contact: office@fivoweb.com
You may also contact your local data protection authority.
17) Changes
We may update this Policy. The latest version will always be available on this page.
Cookie Policy
Controller: 5XZ International Limited
Contact: office@fivoweb.com
1) What are cookies
Cookies are small text files stored on your device.
2) Why we use them
- essential website functionality
- preferences
- analytics
- marketing (with consent)
3) Consent
Where required, we use cookies only after user consent.
4) Managing cookies
Users can manage cookies via browser settings or cookie banner.
5) Retention
- session cookies → deleted after session
- persistent cookies → stored for limited time